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Anyone have experience with coldzero?

Hopefully this is in the right category. I've seen a lot of work by coldzero and it looks nice so I placed an order with them for a few items. This was over a month ago and my order progress still just says "payment accepted". I emailed them about two weeks ago asking for a rough time estimate on how long my order would take out of curiosity and never got a response. I still haven't heard from them yet.

 

I get that it takes time to make custom parts (gpu backplates and a psu shroud) but they had no timeline info on their website and haven't responded to my email or updated the order. I don't mind waiting for quality work but considering I can't do any more work on my build until I get these parts it would be nice to get a response filling me in on how long the wait will be. 

 

Anyone else whose dealt with them willing to share their experience? Is this typical or do you think maybe it's due to an excess of orders at the moment? Thanks everyone. 

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