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Z06 Seat Problem - Dealer or GM Ordered the Wrong Seats

Here's my issue:



I ordered a 2019 Z06 2LZ, Long Beach Red with Jet Black interior in August. I took delivery in late October. When I got home I noticed that the GT seats did not have "Z06" embossed on the headrests as the car should have with a 2LZ interior. I promptly called my salesman and took the car back to the dealership the next day. We went over how the car was ordered and concluded that the car should have come with the seat embossment since it was ordered with a 2LZ interior. They believed that it must have been a mistake at the factory at some point.



A few days later I received a call from the business manager who told me that GM was going to fix the seat issue and that they were just trying to work out how they were going to do it. Sometime later they told me that they were going to order new seat covers with the embossment and have them install on the existing seats. They told me it was not uncommon and that it should be an easy fix.



Fast forward to late November, I dropped the car off to have the covers installed. A week goes by and I get a call from my salesman who puts the general manager on the phone with me. He tells me that he has concerns over sending the car out to have the seat covers installed because every time they have done that the owners have not been happy with the way they have come out (the leather needs time to conform to the seat, creases in the leather, etc.). He asks how important it is to me to which I say extremely since if I go to sell the car someone might knock the price down since it has the wrong seats. He then proceeds to try to explain what happened. He says that when the car was ordered they selected Jet Black and then 2LZ. But for some reason the seat embossment was never checked or was unchecked and that he wasn't sure if the dealer had done that or GM. So the car was built correctly but the problem was when the car was ordered. He said that if the problem was on GM he was going to try to get 2 entirely new seats, but he also said there was only a very slim chance of that. He then said that if the dealer messed up that new seats were too expensive and it was unlikely that they would replace an entire seat.



Here's my dilemma. My gut feeling is that the dealer messed up. All I want is what I ordered and what I paid for. It's sounding like if it was the dealer's mistake, they won't make it right. Even if they offer money back, at the end of the day I'll still have the wrong seats. I was ok with having the seat covers installed but after what the general manager, I'm very apprehensive. I know that if they refuse to make this right I could take them to small claims but I am curious if there are any other options available (BBB, Attorney General). Has anyone else had this problem/issue? I appreciate taking the time to read this and would love any feedback. This is in NY for what it's worth.

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